Frequently Asked Questions
SUBSCRIBING TO OTHER USERS

What does following mean?


Click on the green follow icon and start following people whose music you like or want to receive updates from. This means that you’ll get their updates in your profile as well as emailed to you if you have that setting turned on in your profile. The person whom you follow does not have to follow you back.


Can I follow an artist or a specific album/song?


You can follow an artist, album and song by clicking on the green follow icon. Once you’re subscribed to a user, artist, album or song you will be receiving updates whenever another user comments or plays a track from those categories.


How do I remove people from my network?


Everything you’re subscribed to is under your Favorites heading. Go to the page of the user, artist, album that you want to remove and click on “Remove”.


USING THE BOSSA PA TO MAKE COMMENTS

How do I comment to a user?


Click on the user avatar or user name and you’ll go to their page on Bossa Live. Any comments you make in a user page will be to that specific user. PA announcements will be posted in the user’s profile, the current timeline as well as emailed to the user.


How do I comment about a specific song that someone is listening to?


Click on the song and you’ll be taken to the song page. In this page you can make direct PA comments about a song. You can also see which users are the top players, which album the song is on and see the artist’s discography on the right in the built in Amazon store.

UPDATING YOUR PROFILE USING THE TRANSPONDER

How do I get my songs to show up in my musical profile?


You can update your musical profile two ways. Either download the Bossa Transponder which will automatically update the music you play in iTunes or listen to music in Bossa Live by either listening to individual tracks or listening through the pop out player.

Can I add songs to my profile if I don’t have iTunes?


At this point, only by listening to songs in Bossa Live.

Can I download music from BossaLive?


For legal reasons we are only allowing streaming of songs.

How does the Bossa Transponder work?


On a PC the Transponder works in the background in the system tray and updates your profile on Bossa Live with the music you play in iTunes. For the Mac, the Transponder is a dashboard widget that activates your profile when you go to your dashboard and starts updating Bossa Live with music you play in iTunes.

What are the technical requirements for using the Transponder?


Windows XP or Vista with iTunes. Mac OSX with iTunes.

Which media players does the Transponder support?


Currently the Transponder works with the number one media player currently available, iTunes.

How do I know if the Transponder is working?


On a PC a small balloon pops out from the system tray with the song that you are updating Bossa Live with. You can turn this on and off in the settings which will also show you that you are connected to Bossa Live.


On a Mac you’ll need to go to your dashboard and click on the Transponder widget and you can see the songs that you’ve been updating as well as everyone else in the current activity window.

How do I turn off the Transponder?


For the PC go to settings and turn off the Transponder. To turn it back on go to Start>Programs>Start Up and click on Transponder. Either that or the Transponder will automatically start the next time you turn on your computer.


For the Mac you can turn off the Transponder in the dashboard.

How come not all my tracks are uploaded with the Transponder?


We try to post the most accurate song information possible. At minimum we need the id3 tag from the song to show artist and song title. If either of these are missing the song will not be updated to your profile.

Is the transponder spyware?


Absolutely not.

BOSSALIVE, TWITTER AND FACEBOOK

How do I automatically update Twitter with what I’m listening to?


Go to user settings and add your Twitter username and password. Song updates are sent to Twitter based on how you have them ranked in iTunes. Currently only 4 and 5 star songs are automatically updated to Twitter. You can send a Tweet manually by clicking on ctrl alt T while a song is playing in iTunes.


How do I update my facebook status with the music I’m listening to?


We use Twitter to update your facebook status. Download the Twitter application in facebook so that every time you tweet a song it will also be updated to your facebook status.

LISTENING AND PURCHASING MUSIC

How can I purchase the music that you have on BossaLive?


Almost all the music on Bossa Live is available through our built in Amazon store or by clicking on the iTunes link. The Amazon store on the right shows a detailed discography and allows for listening to album tracks within Bossa Live.


What ways are there to listen to music on BossaLive?


You can listen to music on Bossa Live through our built in audio player or through the pop out player



How come it doesn’t always find the song I want to listen to?


We try to find the song you want to listen to as an mp3 file on music blogs and other online sites. A lot of songs are available using this method, but not all.





SEARCH QUESTIONS

How do I find other users who share my taste in music?


When you check out songs that you’ve played on Bossa Live you will see other top listeners of the same song. Check out their profiles to see what else they are listening to.

How do I find my friends on BossaLive?


You can search for a friend by typing their name in the search box or search for them by country, state or zip code.

How can I find my favorite artists and albums on BossaLive?


Type in the artist or album that you’re looking for in the search box at the top of the page.

USER ACCOUNT MANAGEMENT

What happens if I’ve forgotten my password?


When you sign in, click on forgot password and enter your email address. A new password will be emailed to you. Once you’re logged in to Bossa Live again you can chance your password back to something memorable again.

Can I change my username or merge different accounts?


Currently, you need to contact support to do this.

How do I control who can send me messages?


You can turn off email notification in your settings.

How do add/change my user picture?


Go to your user profile and upload a picture that you want to use.

I’m getting too many/few emails from BossaLive. What can I do?


Click on “Edit Profile in the top right of the page and add or remove email settings accordingly.



THIRD PARTY APPLICATIONS

What is a widget?


A widget is micro site that takes elements from Bossa Live and allows you to publish them on other websites such as a blog or MySpace page.


How do I make a widget of the music I like?


Click on the link to make a widget on your profile page and follow the instructions. You can easily customize the widget to fit the design parameters of your blog or MySpace page. Don’t be intimidated to try making one. It’s fairly easy and very intuitive.

How do I embed the Bossa Live widget on MySpace/Blog


The widget program explains how to do this by copying and pasting the embed code.

EXTRA CURRICULAR ACTIVITIES

How can I help promote BossaLive?


We would love your help in promoting Bossa Live. Send us an email at support@mybossa.com and we will put you to work!

My question isn’t here. Where Can I find the answer?


We have tried to answer the most common questions in the FAQs. If you can't find an answer to your question please email us at support@mybossa.com

Questions/Comments/Want to get involved?
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